Customer Engagement ยท Outbound campaigns at a nearshore contact centre
Outbound campaigns, attendance and billable hours, every day
Campaign results and agent hours used to be tallied by hand. Now each day's calls, contacts, sales and refusals, and each agent's attendance, feed the reporting managers already read.
What we built.
Results arrive
Each campaign's daily results come in from the files the floor already produces.
Attendance is mapped
Agent attendance is matched to billable hours per program.
Mappings are checked
Problems are flagged and fixed, not averaged away.
Managers see the day
Campaign and attendance figures land in the program dashboards.
Built to hold up.
One source per number
Each figure comes from one mapped source, so two reports cannot disagree.
Fixes are versioned
Mapping fixes are recorded and deployed like code.
Billing follows attendance
Billable hours come from the same records managers review.
Per-client editions
Each program sees its own figures only.
Where it stands.
- Daily campaign and attendance figures flowing into the operating reporting stream.
What we measure next.
- Hours reconciled against invoices
- Time to publish each day's figures
- Corrections needed per week
Runs on
- n8n
- Google Workspace
- Cloudflare Pages
- Cloudflare Access
Tell us what needs to happen.
Thirty minutes, your agenda. You leave with a first step whether or not we work together.
+1 213 556 4010